Why Us
inexpensive and seamless – requiring no investment or training of your people to get started!
Revenue Synergy specializes in providing back-end support to US-based medical billing companies and healthcare providers. As the best medical billing company in the US, we offer unparalleled expertise where others can’t.
- Your clerical staff simply scans source documents at your location – saving you the time and skilled work typically associated with this phase of processing operations.
- Billing data is then transmitted to Revenue Synergy’s processing center in New Delhi India via a secure network.
- Revenue Synergy billing specialists review scanned records and enter pertinent data directly into your billing system via the same network link. All work is checked for accuracy and completeness.
- Original billing records never leave your physical premises and no changes are required to your software or systems
Revenue Synergy follows a well-structured, collaborative process for transitioning each client’s work offshore. This process begins by gaining an in-depth UNDERSTANDING of the client’s business, including their objectives, goals, timelines, performance measures, budget limitations, and the overall scope of work. This step of the process is critical as it creates a solid foundation for success for the entire migration process. Once the foundation has been laid, the PLANNING stage begins. During this stage, key metrics are determined and the entire scope of work is defined. The MIGRATION process entails the actual transitioning of the work to our India facility. And finally, the ENRICH stage involves a constant evaluation of the monthly reporting statistics and success tracking measures, followed by analysis and reengineering of the overall process to gain maximum quality and productivity.
Revenue Synergy’s unique approach to outsourcing involves having a dedicated Account Manager assigned to your account as your main point of contact. This Account Manager will be responsible for coordination with your the offshore delivery team. The offshore team will be comprised of specific individuals assigned to work as “key employees” for your account. This team will tailor business processes, productivity standards, and quality measurements to your business, becoming a virtual extension of your U.S-based office. Revenue Synergy will also utilize your existing technology platforms through a virtual private network connection, so that little to no interruption takes place in your existing workflow. Revenue Synergy’s unique approach gives you the benefits of outsourcing while allowing you to retain complete control.
UNDERSTAND
In order to develop an in-depth understanding of your business as well as to create a solution that is focused on addressing the unique requirements and challenges of each customer, Revenue Synergy believes in spending additional time getting to know our clients in the beginning of the relationship. Taking this extra time and developing this in-depth knowledge of your goals, strategies, and objectives will pay off in our ability to develop and provide a superior solution to each client.
Very early on in the process, you will be assigned a specific ACCOUNT MANAGER that will be responsible to LISTEN and UNDERSTAND your needs.
This ACCOUNT MANAGER will work with you to determine:
Objectives
Goals
Timelines
Performance targets
Budget limitations
Overall scope of work
PLAN
During this phase, 10 items must be determined:
- Which functions will be outsourced
- Performance metrics of each function
- Number of FTEs required for tea
- The management structure of the team
- Employee skills required to perform the function
- Level of education required
- Verbal skills required (accent neutralization)
- Experience required
- Certifications required
- Training period required for each function
- Software/technology requirements
- VPN capabilities
- Bandwidth
- Inbound / Outbound calling (long distance)
- Specific software to be utilized
- Any software-specific training requirements
- Timeline of transition
- Cost factors
- Success measurements
ENRICH
Revenue Synergy will continuously make improvements to the processes to achieve increased Quality and Productivity.
Revenue Synergy provides small/mid-size companies the opportunity to
- Reduce costs
- Convert from fixed to variable cost structure
- Reduce turnaround time
- Eliminate staff turnover
- Retain a highly educated, experienced, long-term labor force
- Improve quality and performance<
Re-organize current resources to focus on more critical, core activitie to one of our people and we think you? understand the Revenue Synergy advantage!
MIGRATE
We are comprehensive, synergetic, and considerate in seeking the best outcomes for our clients; we have fun, and challenge one another with respect.
The following implementation structure defines how Revenue Synergy works with you to ensure a smooth and quality transition:
- Map “as is” process of client
- Gather and create documentation for team training. Include policies, procedures, step-by-step processes and instructions, employee guides, software use guides, etc.
- Demo Revenue Synergy online workflow system utilized for scanning and transmitting data and images offshore.
- Define process and procedure for client scanning of batches as well as evaluating client scanning equipment and software.
- Select and train the offshore Team Leader
The offshore team lead is sent to the US to work alongside the client in their offices. This allows the Team Lead to gain first- hand knowledge of your company and your processes. They are then able to take that knowledge back to India to train the offshore Client Delivery Team. Not only will this help the offshore Team to understand the client’s processes and culture, but it also allows the client to meet and work with one of the key people responsible for ensuring a successful migration. - Select India Client Delivery Team
Employees are selected to be assigned to the clients account based on client specific requirements, i.e. education, experience, verbal skills, certifications, etc. - Offshore Team Lead trains offshore Delivery Team (see training as hyperlink a or pop-up box)
- Initial pilot begins, running a parallel process to the client’s onshore delivery.
- Quality assessment of pilot run
- Upon acceptance of quality assessment, full migration implemented as per the client timeline
- US Account Manager holds routine meetings (weekly, monthly, or quarterly as desired by client) to review performance, quality, and overall satisfaction levels with the client
- Continuous process implementation analysis and reengineering
